As recently published on our Talking Solutions blog, picture the scene: you discover that a limited edition of your dream car is being produced. You rush to contact a car dealer who says that as long as his dealership is allocated one of the highly sought-after cars, he will put you on top of the waiting list. You both sign an order form and you hand over a substantial deposit, with the price to be agreed further down the line.
Then you wait.
Eventually you find out that the dealer was allocated one of the cars but that they skipped over your name on the list and supplied it to another customer instead.
What do you do? Click here to continue reading.